Instant Messaging (IM)

Hours of operation

Mon – Thu	9am – 8:30pm
Fri – Sat	9am – 4:30pm
Sun	1pm – 4:30pm

CUA Libraries offer an IM Reference Service. Ask a question via a live IM session and a librarian will gladly help you find the information you need.

This service is only open to current CUA enrolled students, staff, and faculty.

CUA Libraries can take questions from any of the following IM services:
IM Service		Screen Name
	AIM	cualibrarian1
	Google Talk	cualibrarian1
	ICQ	261332168
	MSN Messenger	cualibrarian1@hotmail.com
	Yahoo Messenger	cualibrarian1

What kinds of questions are best suited for IM Reference?

When you need a specific piece of information (i.e. What happened on November 22, 1963?)
When you need suggestions for appropriate electronic or paper resources
For assistance in the use of electronic resources

If in depth reference questions or detailed research is needed it is best to meet person-to-person with a librarian. You can schedule an appointment with a librarian or send the an email to a subject specialist librarian. Or just stop by the Information Desk!

In order to evaluate the service we may examine the content of IM transactions. This information will be used ANONYMOUSLY. All identifying information will be removed from the message before we perform transcript evaluations.

URL: http://libraries.cua.edu/about/IM.html

Send questions and comments

MODIFIED: October-3-2007